Selling Your Device
How do I sell my old device?
Simply visit the Sell Old Device page, select your device model, answer a few questions about its condition, and you will receive an instant quote.
What conditions do you accept for old devices?
We accept devices in various conditions including Like New, Good, Fair, and Broken. Pricing is adjusted accordingly.
How long do I have to send my device(s) in?
We can only guarantee the price if the device is shipped within 4 days of the shipping label being generated. Expired orders require resubmission.
Are there any shipping costs?
No. A prepaid shipping label is provided at no charge. Alternatively, you may use your own shipping service.
Where can I get a Postage Paid label?
Select your model, complete the sales order, and a shipping label will be generated for you.
What if my device is not on the website?
Contact us to see if an offer is available.
What if the condition of my device differs from what I have stated?
If your device fails our testing (differs from what you have stated), we will contact you. You can accept an adjusted price or request return at no charge.
How do I get paid after selling my device?
Your payment is processed within 24 hours from the date we test and confirm your devices.
Will my device(s) be data erased?
All devices are wiped upon delivery as part of our check-in process. We strongly recommend you factory reset before shipping.
What if the phone or device is stolen?
The quoted price is honored only if you are the rightful owner. No payment is made for stolen devices.
What if the phone or device is counterfeit?
Counterfeit devices are crushed and recycled with no payment or return.
Buying a Device
Are the devices new or refurbished?
Both certified pre-owned and refurbished devices are offered, thoroughly tested with a limited warranty.
Is there a warranty on the devices I buy?
All our devices come with a minimum 3-month warranty. Our 1-year warranty covers OEM screen repairs, excluding physical damage.
Can I return a device if I change my mind?
We offer a 7-day return policy, no questions asked, with a 20% restocking fee for regular returns.
Repairs
What devices do you repair?
Smartphones, tablets, laptops, and other electronics as needed.
How long does a typical repair take?
Most repairs are completed within 24 to 48 hours, depending on the issue and parts availability.
Do you offer pickup and delivery for repairs?
Currently store service only, with scheduling based on business hours.
Account & Orders
How do I log into my account?
Click My Account at the top of the home page and enter your email and password.
I forgot my password. How can I retrieve it?
Click My Account, enter your email address, and submit. A password reset link will be emailed to you.
Can I view the status of my order?
Yes, log into My Account at the top of the website.
What do I do if I have a lot of devices?
Complete the online Bulk Order request.
Privacy & Security
Are my personal details secured?
Reset your device before shipping. We do not release your information to any third parties.
How do I find my IMEI or serial number?
For smartphones, press *#06# on the keypad and press Call — your IMEI will display. You can also check the label on the back of the device or in Settings > About.
Why do I need to enter my IMEI number?
Inputting IMEI/Serial number is optional. It helps us ensure we are not processing stolen devices.